Terms of Service

2. Who We Are and What Legacy-Loop Does

Legacy-Loop is an AI-assisted resale automation platform. Our mission is “Connecting Generations.” We help people sell secondhand and inherited items more easily through two primary paths: (1) estate and legacy transitions, for seniors, families, and estate professionals; and (2) everyday garage- and yard-sale style resale. Depending on your plan and the current state of the soft beta, the Service may help you: upload photos of items; identify items and generate descriptive information; estimate a fair market value; flag items that may be antique, collectible, or notable; generate listing content; research comparable prices from public marketplace data; match and reach likely buyers; coordinate messaging across connected channels; and obtain shipping quotes, labels, local pickup, or freight (LTL) options. We also offer optional white-glove estate services as described in Section 9.

3. Eligibility and Accounts

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for the accuracy of the information you provide and for keeping your account credentials secure.
• You are responsible for all activity under your account. Notify us promptly of unauthorized use at support@legacy-loop.com.

4. AI-Generated Content, Valuations, and Estimates

AI can make mistakes; estimates are not guarantees.

Legacy-Loop uses artificial intelligence from third-party AI providers (currently OpenAI, Anthropic, Google, xAI, and Perplexity) together with third-party marketplace data to generate item identifications, descriptions, price estimates, antique or collectible flags, comparable-price research, and assistant responses. AI outputs can be inaccurate or incomplete and are informational estimates only. They are not professional appraisals, certifications of authenticity, guarantees of value, or assurances that an item will sell at any price.

You rely on AI outputs at your own risk.

You are solely responsible for reviewing all AI-generated outputs and for your final decisions about pricing, descriptions, listings, and sales. Legacy-Loop is not liable if an item sells for more or less than any AI-generated estimate, or does not sell at all. You should obtain an independent professional appraisal where value, authenticity, or legal status is material — for example, for antiques, collectibles, jewelry, vehicles, or inherited estate items.

Shipping and freight estimates.

Shipping, parcel, and freight (LTL) quotes shown in the Service may be live carrier rates or estimates, and are labeled accordingly (for example, “EasyPost · live” versus “Estimate”). Estimates are not binding quotes and final carrier charges may differ. Legacy-Loop is not a carrier and does not transport goods.

5. Your Content and License

You retain ownership of the photos, descriptions, and other content you submit (“Your Content”). You grant Legacy-Loop a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, and display Your Content solely to operate, provide, and improve the Service and perform the actions you direct (such as generating listings and, where you authorize it, publishing to connected platforms). This includes sending Your Content to the sub-processors and AI providers described in our Privacy Policy so they can deliver the features you request. Today, we do not use Your Content to train our own AI or machine-learning models, and we do not sell Your Content. We do intend to begin using Your Content to train and improve our own AI in the near future. When we do, we will do it transparently and honestly: we will notify you in advance, give you a real choice through an opt-in that is off by default, presented as a clear and separate choice (not bundled into your acceptance of these Terms) and withdrawable at any time in Settings, and never use Your Content in a hidden or exploitative way. Sending Your Content to AI providers to run the Service today (such as identifying items and drafting replies you choose to send) is real-time inference, not training. If and when we train our own AI, the inputs will be your opted-in photos, descriptions, and item data, together with aggregate market data from public marketplaces (which is not Your Content); we will never train on Meta-origin data.

You represent that you own or have the rights to sell the items you list and to submit Your Content, and that Your Content does not infringe the rights of others or violate any law.

AI-assisted listing content.

Listing text and descriptions generated with AI assistance are provided for your use as the seller.

6. Connected Platforms and Third-Party Marketplaces

The Service can connect to third-party platforms and marketplaces (for example, eBay, Facebook, Instagram, and others) so you can list items, manage messages, and manage engagement from within Legacy-Loop. When you connect an account, you authorize Legacy-Loop to act on your behalf, at your direction, to perform the actions you request on that account.

• You are responsible for complying with the terms, policies, and fees of each connected platform.
• You may disconnect a connected account at any time through the Service; doing so stops future actions on that platform.
• Legacy-Loop acts as a technology provider operating your own connected accounts at your direction. We do not control the third-party platforms.

We are not responsible for third-party platforms.

To the fullest extent permitted by law, Legacy-Loop is not liable for any third-party platform’s actions or decisions — including account suspensions or bans, removal of listings, policy enforcement, fees, rate or feature changes, outages or downtime, or fraud, scams, non-payment, or disputes involving buyers or other users on those platforms. You assume the risks of using external marketplaces.

7. Meta Platforms (Facebook and Instagram)

Where you connect a Facebook Page or Instagram Business account, Legacy-Loop accesses and uses Meta Platform data only to operate your own connected accounts at your direction — for example, to display your Pages, publish listings you create, show engagement, and let you read and respond to comments and messages. Legacy-Loop uses Meta Platform data in accordance with the Meta Platform Terms and Developer Policies, and does not sell Meta Platform data or use it for advertising profiling or any unauthorized purpose. We do not use Meta Platform data to train AI or machine-learning models. To operate your messaging features at your direction, Meta message content may be processed in real time by our AI sub-processors to draft a reply you choose to send; this is inference only and is never used for training. The specific permissions and data involved are described in detail in our Privacy Policy.

8. User Transactions and Disputes

Legacy-Loop helps you create listings, reach buyers, and manage your own sales, but the actual transaction is between you and your buyer. We are not a party to, and are not responsible for, the items sold, the accuracy of listings, payment between buyer and seller, or the conduct of any user or buyer (including fraud or non-payment on external marketplaces). You are responsible for honoring your listings and for any taxes on your sales. If a dispute arises between you and a buyer (or another user), you agree to resolve it directly, and you release Legacy-Loop from claims arising out of such disputes to the fullest extent permitted by law.

9. Plans, Fees, Payments, and Estate Services

Legacy-Loop operates three integrated revenue streams: (1) subscription platform access, (2) a marketplace commission on completed sales, and (3) optional white-glove estate services. Applicable fees, commission rates, and what each plan includes are presented to you before you incur a charge.

Subscription plans and commissions (public pricing).

Our free tier has limited features and no monthly subscription fee; completed sales on the free tier carry a 12% marketplace commission. You can stay on the free tier as long as you like and upgrade at any time to lower your commission rate. During the soft-beta / founding-member period, discounted promotional pricing (for example, DIY Seller at $10/month, Power Seller at $25/month, and Estate Manager at $75/month) may be displayed and applied, and is subject to change after public launch.

Estate service packages.

Optional white-glove estate services are offered as fixed-price packages — currently Estate Essentials ($1,750), Estate Professional ($3,500), and Estate Legacy ($7,000) — and may include add-ons. Estate services may involve in-person work and may be governed by a separate written engagement agreement.

Payments and fees.

Card payments are processed by Stripe. Card details are entered through the processor; Legacy-Loop does not store full payment card numbers. A payment-processing fee (currently 3.5%) applies to completed sales and is split evenly between buyer and seller. Where the Service helps facilitate the collection or transfer of sale proceeds or commissions, it does so through these processors. Cancellation and refund terms are described in Section 10.

10. Cancellations, Refunds, and Returns

Subscriptions — cancel anytime, prorated.

You may cancel a subscription at any time, in two ways: (a) cancel at the end of your billing period (default) — you keep access until the period ends and are not charged again; or (b) cancel immediately — we prorate on a per-day basis and refund the unused portion of your current billing period. You can take an immediate refund to your original payment method, or as account credit (which currently includes a 10% credit bonus). There is no cancellation fee, and subscription refunds are not reduced by payment-processing fees.

Estate and white-glove services (deposits).

For booked white-glove / estate services: cancel within 48 hours of booking for a full deposit refund; cancel after 48 hours but before the service begins for a 50% deposit refund; once the service has started, the deposit is non-refundable. Monthly estate-care plans cancel at the end of the current billing period (no further charges). One-time estate-care contracts may be cancelled; one-time fees are generally non-refundable once work has begun.

Commissions on completed sales.

Commission is earned at the time a sale completes (seller-side, at your plan’s rate). Because the sale has already occurred, commissions are generally non-refundable, except as required by law or in connection with an approved buyer return.

Buyer returns.

Buyers may request a return within 14 days of a sale; after the 14-day return window closes, returns are no longer accepted. Approved returns are refunded to the buyer’s original payment method through our returns process, and seller payouts may be held for a short period (currently about 3 days) for fraud and return protection.

11. Text Messages (SMS)

If you provide a mobile number and opt in, Legacy-Loop (through our messaging provider, Twilio) may send you SMS/text messages such as account, listing, buyer, or shipping notifications. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Consent to texts is not a condition of purchase.

12. Acceptable Use

You agree not to use the Service to:

• List, sell, or solicit items that are illegal, stolen, counterfeit, recalled, or prohibited by applicable law or by a connected platform;
• Misrepresent items, prices, identity, or authority to sell;
• Send spam, harass other users or buyers, or send unsolicited or abusive messages;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems; or
• Interfere with, scrape, overload, or reverse-engineer the Service except as expressly permitted by law.

13. Intellectual Property and Copyright (DMCA)

The Service, including its software, design, branding, bot systems, and content (excluding Your Content), is owned by Legacy-Loop or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. “Legacy-Loop,” the Legacy-Loop logo, and related marks are trademarks of Legacy-Loop Tech LLC.

Copyright complaints.

If you believe content on the Service infringes your copyright, send a notice with the information required by the DMCA to legal@legacy-loop.com. We will respond to valid notices, may remove infringing content, and may terminate repeat infringers.

14. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF AI-GENERATED OUTPUTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LEGACY-LOOP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SALES, OR LOST DATA, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING ANY RELIANCE ON AI-GENERATED VALUATIONS OR ANY THIRD-PARTY PLATFORM OR BUYER. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to indemnify and hold harmless Legacy-Loop and its members, officers, and contractors from claims, damages, and expenses arising out of Your Content, your items, your sales, your use of connected platforms, or your violation of these Terms or applicable law.

17. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you violate these Terms, create risk or legal exposure, or if we discontinue the Service. Sections that by their nature should survive termination will survive.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email and ask you to re-accept where appropriate. Your continued use after the changes take effect constitutes acceptance.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Maine, without regard to its conflict-of-laws rules, and the exclusive venue for disputes is Kennebec County, Maine.

Informal resolution first.

Before starting arbitration, you and Legacy-Loop agree to try to resolve any dispute informally for at least 30 days after written notice (sent to legal@legacy-loop.com or our mailing address).

Binding arbitration; class-action waiver.

If the dispute is not resolved, it will be settled by binding individual arbitration rather than in court, and you and Legacy-Loop waive the right to a jury trial and to participate in a class action. We will cover arbitration fees we are required to pay or that are deemed excessive. Either party may bring qualifying claims in small-claims court, and either party may seek injunctive relief for intellectual-property misuse. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by notifying legal@legacy-loop.com. Claims must be brought within one (1) year.

20. General

• Corrections. The Service may contain typographical errors or inaccuracies (including in prices or descriptions). We may correct these and update information at any time without prior notice.
• Modifications and interruptions. We may change, suspend, or discontinue any part of the Service at any time, and we are not liable for any downtime, interruption, or change to the Service.
• Electronic communications and signatures. By using the Service, you consent to receive communications electronically and agree that your electronic acceptances, agreements, and submissions (including clicking “I agree”) satisfy any legal requirement that such records be in writing.
• Services management. We may monitor the Service for violations, take appropriate legal action, and manage the Service to protect our rights and users.
• Your data. You are responsible for the content and data you submit. While we perform routine backups, you are responsible for keeping your own copies, and we are not liable for any loss or corruption of your data.
• Third-party links and other users. The Service may link to or display third-party sites, ads, and content, and may let you interact with other users; we do not control and are not responsible for third-party content or other users’ conduct.
• Google Maps. Map and location features use Google Maps; by using them you agree to be bound by Google’s Terms of Service.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement regarding the Service.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign in a merger, acquisition, or asset sale.
• Force majeure. We are not liable for delays or failures beyond our reasonable control.
• Notices. We may notify you through the Service or by email; contact us at support@legacy-loop.com.
• Headings. For convenience only.

21. Contact

Legacy-Loop Tech LLC

Mailing address: P.O. Box 1485, Waterville, ME 04903

Email: support@legacy-loop.com

Terms: https://app.legacy-loop.com/terms · Website: https://legacy-loop.com

© 2026 Legacy-Loop Tech LLC. Effective June 24, 2026. Last updated June 24, 2026.